Andrew Baderski Dental Privacy Policy
Effective Date: January 2026
Throughout this Privacy Policy, “we”, “us” and “our” refer to Andrew Baderski Dental. “You” and “your” refer to our patients, prospective patients, customers and other individuals whose personal information we collect.
1. Introduction
Andrew Baderski Dental is committed to protecting your privacy and maintaining the confidentiality of your personal information.
This Privacy Policy explains:
- the personal information we collect;
- how we collect, use and store your information;
- when we may disclose your information to third parties;
- how you may access or correct your personal information;
- how you can make a privacy complaint; and
- how we comply with our obligations under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
We may update this Privacy Policy from time to time to reflect changes in legislation, our business practices or technology. The most current version will always be available from our practice.
2. Definitions
Consent
Consent means your permission for us to collect, use or disclose your personal information.
Consent may be:
- Express, where you provide clear permission verbally or in writing (for example by signing a consent form or providing instructions during an appointment); or
- Implied, where your actions reasonably indicate your agreement, such as providing information to us for the purpose of receiving dental treatment.
Where required by law, we will obtain your express consent before collecting, using or disclosing your personal information.
Personal Information
Personal information has the meaning given in the Privacy Act 1988 (Cth). It includes information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information is true or not and whether it is recorded in a material form.
3. Personal Information We Collect
We collect only the personal information that is reasonably necessary to provide dental care and related services.
Depending on your relationship with our practice, we may collect:
- your name, residential address, postal address, telephone numbers and email address;
- date of birth, age and gender;
- emergency contact details;
- Medicare details (where applicable);
- private health insurance information;
- details of your previous dentist or other healthcare providers;
- payment and billing information;
- medical history;
- dental history;
- family medical history where relevant to your dental care;
- current dental examinations, treatment records, radiographs, photographs and clinical notes;
- referrals to and from other healthcare practitioners; and
- any other information reasonably required to provide safe and appropriate dental treatment.
4. How We Collect Your Information
We generally collect your personal information directly from you.
Information may be collected when you:
- complete new patient or medical history forms;
- attend appointments;
- communicate with us by telephone, email or in person;
- submit enquiries through our website;
- purchase products or services from us;
- subscribe to newsletters or other communications; or
- otherwise provide information to us.
With your consent, or where authorised by law, we may also collect information from:
- your previous dentist;
- dental specialists;
- medical practitioners or allied health professionals;
- Medicare;
- your private health insurer; or
- other healthcare providers involved in your care.
5. Use and Disclosure of Personal Information
We use your personal information primarily to provide safe, effective and appropriate dental care.
We may use your information to:
- provide dental treatment and related healthcare services;
- maintain your clinical records;
- communicate with you regarding appointments and treatment;
- respond to enquiries;
- arrange referrals or obtain specialist opinions;
- process payments and health fund claims;
- administer accounts;
- comply with legal and regulatory obligations;
- improve the quality of our services through quality assurance activities;
- conduct internal administration and information technology support; and
- send you information about our practice, services or preventive dental care where permitted by law.
We may disclose your personal information where reasonably necessary, including to:
- other dentists, dental specialists, medical practitioners or healthcare providers involved in your treatment;
- Medicare;
- private health insurers;
- pathology or diagnostic providers where applicable;
- external service providers assisting us with administration, IT support, secure data storage, payment processing or practice management;
- professional advisers and auditors;
- government agencies or regulators where required by law;
- courts or tribunals where legally required; and
- your nominated emergency contact where appropriate.
We will only disclose your information for purposes related to your care, our business operations, or where required or authorised by law.
Where we disclose personal information to third-party service providers, we take reasonable steps to ensure they protect your information in accordance with Australian privacy laws.
If personal information is disclosed outside Australia, we will take reasonable steps to ensure the overseas recipient handles your information in accordance with the Australian Privacy Principles or is otherwise subject to substantially similar privacy protections.
6. Direct Marketing
From time to time we may send you information about services offered by Andrew Baderski Dental that may be relevant to your ongoing dental care.
These communications may be sent by:
- email;
- SMS;
- telephone; or
- post.
You may opt out of receiving marketing communications at any time by contacting our practice or using the unsubscribe option included in electronic communications.
We do not sell your personal information to third parties for marketing purposes.
7. Storage and Security of Personal Information
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification and disclosure.
Security measures include:
- secure electronic practice management systems;
- password-protected computer systems;
- restricted staff access;
- secure storage of paper records;
- staff confidentiality obligations; and
- appropriate physical and electronic security measures.
Our employees and contractors may access your personal information only where necessary to perform their duties.
We retain patient records for the period required under applicable legislation and professional record retention requirements before securely destroying or de-identifying information where appropriate.
8. Accessing and Correcting Your Personal Information
You have the right to request access to the personal information we hold about you.
Requests may be made in writing or in person.
We will respond to your request within a reasonable period and, where appropriate, provide access in accordance with the Privacy Act 1988 (Cth).
In limited circumstances permitted by law, access may be refused. Examples include where:
- providing access would unreasonably affect another person’s privacy;
- access would be unlawful;
- the request is frivolous or vexatious;
- the information relates to existing or anticipated legal proceedings;
- denying access is required or authorised by law;
- access may prejudice law enforcement activities; or
- providing access may pose a serious threat to the life, health or safety of an individual.
If access is refused, we will provide written reasons unless we are legally prevented from doing so.
We may charge a reasonable administrative fee for providing access to records where permitted by law. There is no fee for making a request.
Correcting Your Information
If you believe the personal information we hold is inaccurate, incomplete, out of date, irrelevant or misleading, please contact us.
We will take reasonable steps to correct your information as soon as practicable.
9. Changes to this Privacy Policy
We may amend this Privacy Policy from time to time.
The current version will be available from our practice and will replace all previous versions.
10. Contact Us and Privacy Complaints
If you have any questions about this Privacy Policy, wish to access or correct your information, or wish to make a privacy complaint, please contact:
Practice Manager
Andrew Baderski Dental
75–77 Oxford Road
Ingleburn NSW 2565
Email: info@andrewbaderskidental.com.au
We will acknowledge your complaint and endeavour to investigate and respond within a reasonable timeframe.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
Telephone: 1300 363 992
Website: www.oaic.gov.au